Privacy Policy

At Enervaro Pty Ltd, we are committed to ensuring the privacy and protection of the personal information we collect in accordance with the Australian Privacy Principles under the Privacy Act 1988. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you interact with our services, including through our website, platforms, and applications.

1. Collection and Purpose of Personal Information

Enervaro may collect personal information from you, which may include but is not limited to:

  • Name, address, phone number, email address
  • Postcode, site address
  • Energy data related to our services and platforms
  • Energy bills

This information is collected through various means, including but not limited to, our website, customer support interactions, and third-party service providers. The purpose of collecting this information is to:

  • Provide our services to you
  • Manage accounts
  • Conduct necessary business operations such as customer support and account management
  • Improve our products and services
  • Comply with legal and regulatory obligations

If you do not provide the requested information, we may not be able to offer certain services.

2. Disclosure of Personal Information

In the course of providing services, Enervaro may share personal information with third parties. These third parties may include:

  • Service providers and contractors
  • Legal and regulatory authorities when required by law
  • Service partners assisting in the operation and support of our services

We ensure that third-party partners adhere to privacy standards and are contractually obligated to protect your personal information.

3. Access and Correction

You have the right to access and request corrections to the personal information we hold about you. If you wish to exercise this right, please contact us using the details provided in the “Contact Us” section of our website. We will respond to your request within the timeframes stipulated by law.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us identify your browser, remember your preferences, and improve the functionality of our services. You can control cookie settings via your browser; however, disabling cookies may limit some website features.

5. Security

Enervaro takes the security of your personal information seriously. We implement robust technical and organizational measures to protect your data, including encryption of sensitive data and limiting access to authorized personnel only. We regularly review and update our security procedures to ensure the highest level of protection against unauthorized access, alteration, or loss of your personal information.

6.Third-Party Links

Our website and services may contain links to third-party websites. These third-party sites operate under their own privacy policies, and we encourage you to review them before engaging with those sites. Enervaro is not responsible for the content or practices of third-party websites.

7.Privacy Policy Changes

We may update this Privacy Policy from time to time. Any changes to this policy will be posted on this page, and the updated version will be effective immediately upon posting. Please review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

8. Disputes

If you have any concerns regarding your privacy or the handling of your personal information, please contact us through our “Contact Us” section on the website. We will investigate and resolve any complaints in accordance with the Australian Privacy Principles.

9. Governing Law

This Privacy Policy is governed by the laws of the State of Victoria, Australia, and any disputes will be subject to the jurisdiction of the courts in that state.